HOLIDAY UPDATE: Expect 3-4 day preparation time for most orders. EPS Blanks are currently 4 week manufacturing lead time. ***ORDER BY DEC. 9th For Xmas Delivery!***

I want to return my order

Returns

Our policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a 15% restocking charge for returned items.


Non-returnable items:

Gift cards

Downloaded products


To complete your return, we require a Return Merchandise Authorization number (RMA). Please email info@greenlightsurfsupply.com to request a RMA for your return.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable):


1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error

2. Any item that is returned more than 7 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@greenlightsurfsupply.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@greenlightsurfsupply.com and send your item to: 

Greenlight Surf Supply

187 Parker Ave 

Manasquan New Jersey US 08736


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to: 

Greenlight Surf Supply

187 Parker Ave 

Manasquan New Jersey US 08736


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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